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Ordering Information
Thank you for Shopping at GuitarCandy! Your personal information and credit card numbers will be handled using the highest standards of safety and security features available.
Secure Shopping
Our shopping site is encrypted using Secure Socket Layer (SSL) technology, So you are assured that your transactions are safe from prying eyes. With SSL, information sent via the Internet can be trusted to arrive privately and unaltered. In order for SSL security to work, you must use an SSL-enabled browser. To Validate GuitarCandy's SSL Staus, go to the lower right hand corner and click on the Comodo Trust Logo.
Please note we do not encrypt E-mail. We do not consider this a secure method of transmitting credit card numbers.
Your Privacy Online
GuitarCandy certifies that all electronic information relating to its members and clients, including page addresses and personal information, will be kept confidential and will not be released to third parties for commercial purposes without permission.
Payment Methods
Acceptable forms of payment for on-line ordering are: Mastercard, VISA, Discover, American Express, Paypal, US Postal Service Money Orders, and Bank Certified Checks.
Shipping within US
Orders over $99 ship for free. Orders under $99 ship at a cost of $5.95. Most orders ship via USPS First Class or USPS Priority. Some items such as oversized or heavy items such as multiple books may ship via UPS Ground.
Returns
In the event that merchandise received, for whatever reason, is not satisfactory, please contact customer service for a Return Authorization Number and address to ship the merchandise.
Do you ship outside of the U.S.?
Yes, GuitarCandy ships outside the US via USPS Global Express Mail. After your order is placed, customer service will contact you with shipping costs based on your location. Please see information on Duties and Taxes Below.
Duties & Taxes
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. For instance, the administrative fee in the United Kingdom is 6.50 British pounds for airmail parcels and 11.25 British pounds for Global Express Mail; in 23 countries in Europe (Austria, Belgium, Denmark, Finland, France, Monaco, Germany, Greece, Ireland, Italy, San Marion, Vatican City, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Adorra, Gilbratar, Sweden, Switzerland, and Liechtenstein) the administrative fee is 17 Euros for Global Express Mail and Global Airmail Parcel Post; and the administrative fee in Canada is $5 Canadian for Global Airmail Parcel Post. Business mailers have the option to pay the duties, taxes or fees to certain countries through an International Customized Mail Agreement.
If you want to learn what the threshold for duties and taxes is for a particular country, you can go to www.wcoomd.org for general information or visit the Web site of that country's customs service.
Do you send partial shipments?
GuitarCandy does its best to keep a complete and adequate inventory of products in stock at all times. However, certain products may not be available at the time of your order. In these cases, we will contact you for instructions regarding shipping the remaining items.
How do I track my order?
After your order is shipped, you will receive an e-mail containing instructions for tracking or confirming your package(s). You may also log on to My Account and click Order History.
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